Building relationships of trust with families

Our evaluation process, which is supported by Marielle Thibaudeau, an external evaluator, is slowly moving forward.  The hoped-for outcome of this work is an enhanced relationship of trust between the families who are at risk and their regional organizations and community.
 
We conducted two surveys of various stakeholders in the MRC to determine what kind of support and training they might need to implement the Réseau Parent’Aise Approach (designed to enrich practices that create alliances with families who are in a situation of neglect).  The results allowed us to develop a training plan accompanied by community support.
 
In addition, the evaluator carried out telephone interviews of MRC stakeholders from different business sectors and occupations, which yielded winning practices in dealing with vulnerable families.  The goal was to understand the attitudes, approaches and intervention strategies that foster a relationship of trust with vulnerable families.  A report was prepared based on the data from these interviews. 
 
Subsequently, stakeholdres from different business sectors (community, CPE, municipal, and CSSS), worked on proposals for applying the interview data to different occupations (secretary, manager, child development worker, family support worker, citizen service officer).  They also worked on the best ways of increasing their own awareness and of making changes in their practices that would help build relationships of trust with families in the MRC.  Several interesting suggestions were put forward during the meeting (Parent’Aise Approach training, role playing, awareness capsules, co-development between and within organizations, checklist, self-assessment, etc.).  These proposals will guide the development of an action plan to help us reach our objective of building stronger ties between vulnerable families and their community and regional organizations. 

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